4 Questions to Reduce Form Abandonment & Increase Sales

Stopping Form Abandonment

Form abandonment is a disease or fungus that steals sales that should rightfully be yours. Why pay so much for traffic whether it is PPC, SEO and/or TV advertising if you can’t convert what you already have. Many companies tend to ignore the white elephant in the room and waste marketing efforts but for those that want to tackle abandonment then read this article to discover how to detect it, remove it and get more sales. Tracking Form Conversions For companies that are dependent on lead generation it can be…

Conversion Rate Optimisation: How to Get More Sales

darth-side

One of the most frustrating aspects of being a CRO Analyst is watching people do it wrong. Like, really wrong. There’s No Excuse for Getting it Wrong We (Richard and I) were discussing a scenario where we’d carried out an in depth analysis on a client’s site to address why people were not converting on their site. We understood their customer’s objections, we’d surveyed them, interviewed them in person, completed user testing, carried out a full IB/IS analysis and built a huge evidence base. The basis of our worked showed…

Setting Up a WordPress CDN (Content Delivery Networks) for Beginners

network-cables

Last week I saw Will presenting on technical issues associated with SEO. One of the key issues he presented on was site speed. Specifically, the cost of ignoring site speed as a performance and revenue indicator. Will’s own experiences of Distilled’s performance issues (mostly resolved by implementing Cloudflare) were a stark reminder of the importance of building at least a basic knowledge of CDN (content delivery network) implementation. Why bother with site speed? Because it costs money not to. A nicely summarised roundup by SmartInsights reported on research showing a dramatic decline in conversion as page load times…

5 Freemium Survey Tools for User Testing, Customer Satisfaction, and More

survey-tools

People love to be asked their opinion. Chance are, if you’ve been to a restaurant recently, you’ve been given a receipt asking you to rate your experience via survey. Or if you’ve stayed at a hotel, you’ve received an email survey to rate your stay. Surveys are a great way to determine user satisfaction with your products, services, and websites. The following are some great ways to use online surveys and a look at the survey tools available. Great Ways to Use Survey Tools If you are an online marketer…

5 Forms of Scarcity to Skyrocket Your Sales

Food-Scarcity

Scarcity is a glorious form of persuasion and when exploited can yield incredible benefits to your conversion rate. Here’s a Merriam Webster’s definition of scarcity… “The quality or state of being scarce; especially: want of provisions for the support of life” That’s extremely useful…but in a nutshell if you reduce the quantity supplied of a product or its availability you create a scarce product. This perceived scarcity then allows you to sell more. Here are some clever and awesome scarcity techniques to increase sales. 1. The classic limited stock Displaying…

How Intention May Influence Search Result Click Through [Conversion Conference]

pool-table

It was a few months ago when I was invited to speak at the excellent Conversion Conference London. We do have a strong conversion rate optimisation knowledge base, but the title for this particular session was in fact labelled: ”SEO and SEM vs. CRO – Tactics for Optimising Both Search & Conversion”. Around the same time I accepted to speak on the panel for the conference in December, SlingshotSEO had published their click through rate study (first, via SEOmoz) while MiraMetrix were working on an interesting eye tracking survey for Dr Pete to publish later on…

Getting to Grips With Conversion Rate Optimisation

My Sunflowers (with a bee)

When it comes to improving website conversion, not every CEO, product manager, in-house SEO or sales director fully understands CRO, at least, not where to start, or what to do first. It’s a big initial challenge for us when we first engage with a new CRO client. Today I’d like to share a “10,000 ft view” post on how newcomers to the CRO process should perceive the activity, and how they should be aware of their own attitude towards conversion. Understand your customers Let’s start with an analogy (in fact,…

Conversion Rates and the Marmite Effect

marmite

Did you read that post title correctly? Marmite? Yes that’s right. Conversion rates seriously have a marmite effect about them. You can end up loving or hating conversion rate metrics, and it really depends on how you apply them to a real situation. One of the biggest issues I find with new CRO clients, is that they’re not always applying appropriate metrics to their decisions. In today’s post, I’ll be discussing how conversion rates can be an absolutely horrible metric leading to sub optimal decisions, and how to turn that…

5 Analytics Reports That Add Real Insight into Website Performance

Many lockers with analytics reports inside

There are thousands of reports and metrics in the world of web analytics today but my quest is to find 5 key reports that add real insight i.e. has an actionable outcome. This post explores 5 awesome analytics reports and discusses the incredible insight you can get out of it to measure website performance. So what are we waiting for? Let’s get stuck in!!! Click Density Analysis Reports In a nut shell? Shows you what site overlay works best and what does not… Actionable insights? What I love about click…

CRO CASE STUDY: INCREASING CONVERSION ON PREZZYBOX.COM

Who did we work with? Prezzybox.com is a £3 million turnover online retailer that focuses on delivering gifts and gifts ideas for special occasions. They sell a great range of products, with a fun and friendly approach, whilst maintaining a strong customer focused service. By applying our CRO strategy to their site, we helped them get a 35% increase in sales on their first round of split testing. “A 35% lift in conversion in the first series of A/B split tests, quite simply phenomenal, awesome work!” Zak Edwards – CEO…